It is possible that customer had disputed the amount charged of the invoice and paid only partial amount. In such case the open item for the residual amount has to be disputed.
This scenario can be handled through assigning a reason code to the open item. If a customer representative had to dispute an item, a pre-configured reason code has to be assigned to the open customer line item.
Reason code has to be maintained through configuration.
Menu Path: Accounts Receivable and Accounts Payable -> Business Transactions -> Incoming Payments -> Incoming Payments Global Settings -> Overpayment/Underpayment -> Define Reason Codes
In this transaction, reason codes are maintained by co code. Here we maintain the reason code for the dispute item by turning on the indicator (T053R-XSTRP) for the given reason code. Disputed items do not raise the total receivables for a customer in credit management system. Credit management ignores these line items as receivables and therefore not considers it against the oldest open item nor percentage of open items with specific number of days in arrears.
FICO bites 